Refund policy

7-day returns

You have 7 days from delivery to request a return. Items must be unworn and unused, with tags attached, in their original packaging, with proof of purchase.

How to return

Email info@lucknowthreads.com with your order number. Once your return is approved, we'll send you a return label and instructions. Returns go to: Lucknow Threads, 1009-10 Honeycrisp Crescent, Concord (Vaughan), ON L4K 0M7, Canada. Items sent back without an approved return request can't be accepted.

Sale items

Early Black Friday Buy 1 Get 1 orders follow the normal 7-day return policy. If you return one item from a Buy 1 Get 1 pair, the 50% discount no longer applies to the item you keep, and your refund is adjusted accordingly. Last Chance (40% off) items are final sale and can't be returned or exchanged. Last Chance prices are already reduced, so promotional discount codes (including GIFT10) and Buy 1 Get 1 don't apply to Last Chance items; any code you use applies only to eligible full-price items in your cart. Referral reward codes are the only exception. Discount codes can't be combined with Buy 1 Get 1. Gift cards are non-returnable.

Damaged or wrong item

Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us within 48 hours of delivery and we'll make it right.

Exchanges

The fastest way to get a different size or style is to return your item and place a new order once the return is approved. Unsure of your size? Email us before you order and we'll help.

International orders

International orders aren't eligible for return or exchange unless the item is damaged and reported within 24 hours of delivery.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you can cancel or return it within 14 days for any reason. Items must be in the same condition you received them, unworn and unused, with tags, in original packaging, with proof of purchase.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it. If 15 business days have passed since approval, contact us at info@lucknowthreads.com.